Refund policy

Return & Refund Policy

At BienFab, every handmade item is carefully crafted with attention to detail.

Returns & Exchanges

Due to the handmade nature of our products, we do not accept returns or exchanges for items that match the product description, photos, and specifications shown on our website.

Please review product descriptions, colors, dimensions, and customization details carefully before placing your order.

Damaged or Incorrect Orders

If you receive the wrong item or your order arrives damaged, please contact us within 3 days of delivery and include:

• Your order number
• Photos of the item
• Photos of the packaging
  

We will review each case and work with you to provide an appropriate solution.

Refunds

Refunds are only considered when the issue is the direct result of an error made by BienFab, including:

• You received an incorrect item.
• The item has a manufacturing or craftsmanship defect.
• The item was damaged prior to shipment due to an error on our part.
  

If you believe your order qualifies, please contact us within 3 days of delivery and include your order number along with clear photos of the item and its packaging. We will review your request and determine the appropriate resolution.

Carrier Damage

Once your package has been accepted by the shipping carrier, BienFab is not responsible for damage, loss, or delays that occur during transit. If your package arrives damaged due to mishandling by the postal carrier, any claim must be filed directly with the shipping carrier, as this is considered a carrier-related issue and is not eligible for a refund from BienFab.